Refund policy
Return Policy
We want you to love your Heddi Monro purchase. If something isn't quite right, we're happy to help within the guidelines below.
Return Eligibility
To be eligible for a return, merchandise must:
- Be returned within the applicable return window.
- Be unworn, unwashed, and unaltered.
- Have all original tags attached.
- Be free of perfume, smoke, deodorant marks, makeup, pet hair, stains, and any other signs of wear.
- Include the original receipt or proof of purchase.
All returns are subject to inspection. Heddi Monro reserves the right to refuse any return that does not meet these requirements.
In-Store Purchases
Within 7 days of purchase
- Eligible for a refund to the original form of payment.
Days 8–21 after purchase
- Eligible for store credit only.
After 21 days
- Returns will not be accepted.
Online Purchases
Within 14 days of delivery
- Eligible for a refund to the original form of payment.
Days 15–30 after delivery
- Eligible for store credit only.
After 30 days
- Returns will not be accepted.
To initiate an online return, please contact us at returns@heddimonro.com before sending your item.
Customers are responsible for return shipping costs unless the item received was damaged or we made an error in fulfilling your order.
Items returned without prior authorization may be refused.
Damaged or Incorrect Items
Please inspect your order upon arrival.
If you receive a damaged, defective, or incorrect item, contact us within 3 days of delivery at returns@heddimonro.com so we can make it right.
Final Sale Items
The following items are Final Sale and cannot be returned or exchanged:
- Sale or Clearance merchandise
- Jewelry
- Beauty and personal care products
- Bodysuits and intimate apparel
- Hair accessories
- Gift cards
- Personalized or custom items
- Special orders
- Seasonal or holiday merchandise
- Food and beverage items
Exchanges
If you would like a different size or color, we recommend returning your original item (if eligible) and placing a new order, as inventory cannot be guaranteed.
Excessive Returns
To protect the shopping experience for all customers, Heddi Monro reserves the right to limit or refuse returns from customers exhibiting excessive or abusive return activity.
Holiday Returns
Purchases made between November 15 and December 15 may be returned through January 5, provided they meet all other eligibility requirements outlined in this policy.
Refund Processing
Once your return has been received and inspected, we'll notify you regarding approval.
Approved refunds will be issued to your original payment method within approximately 10 business days. Please note that your financial institution may require additional time to post the refund to your account.
Store credit will be issued electronically and does not expire.
European Union Customers
If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days in accordance with applicable consumer protection laws. Merchandise must still be returned in new, unworn condition with original tags attached.